Lifetime Residential Warranty

1. Who provides this warranty This warranty is provided by STS Flooring Distributors Ltd, in relation to Heritage Impressions flooring. Warranty correspondence address: Unit 5-6 Orpington Trade Centre Murray Road Orpington Kent BR5 3SS 2. What is covered This additional warranty covers wear-through of the protective wear layer caused by normal foot traffic in residential use, where that wear-through results in loss of the flooring's decorative pattern or colour. Surface scratches, scuffs or changes in sheen are not themselves wear-through. This warranty applies to Heritage Impressions flooring installed in residential premises in the United Kingdom. Your statutory rights, including rights relating to faulty goods, remain unaffected. 3. What “lifetime” means For the original purchaser, cover lasts for their lifetime while the flooring remains in its original residential installation. If the property is sold, cover may pass to subsequent owners of that property. For subsequent owners, it ends 35 years after the original purchase date of the flooring. Please retain the original purchase evidence and certificate so that the original purchase date can be established. 4. Installation and care The flooring must be installed by a competent professional installer in accordance with the applicable Heritage Impressions installation guidance, using the recommended preparation materials and adhesives for the project. Maintain the flooring in accordance with the Heritage Impressions floor-care guidance, including: - Sweep or vacuum using a soft brush head. - Use a neutral pH cleanser and a clean microfibre mop. - Protect furniture legs with felt pads and use suitable entrance matting. - Avoid steam cleaners, abrasive scourers, solvents, bleach and rubber-backed rugs. Damage caused by a failure to follow the applicable installation or care instructions is excluded. An unrelated departure from the guidance does not automatically invalidate an otherwise covered claim. Installation guidance: https://heritage.luxury-flooring.co.uk/recommended-system Care guidance: https://heritage.luxury-flooring.co.uk/floor-care 5. What this additional warranty does not cover - Accidental damage, including burns, flooding, impact damage or furniture indentation. - Scratching or scuffing, including damage caused by dragging objects across the floor. - Staining or chemical damage. - Damage caused by unsuitable subfloor preparation, subfloor moisture, incorrect adhesive selection or incorrect installation. - Damage caused by underfloor heating operated outside the applicable Heritage installation guidance. - Damage resulting from unsuitable cleaning products or maintenance methods. - Fading or damage caused by excessive heat or sunlight. - Outdoor installations or commercial use. These exclusions relate to this additional wear-through warranty and do not restrict statutory rights. 6. Registration and certificate Please register your flooring within 60 days of purchase and provide your customer details, installation address, product details, purchase date and retailer or developer details. You will receive a completed PDF registration certificate by email. A copy will be held with your registration record. Retain your certificate and purchase evidence. Registration records the information you supply; it is not an inspection of the installation. If you have not registered or cannot find your certificate, contact us for assistance. This does not affect your statutory rights. 7. Making a claim Write to the warranty provider at the address above or use: https://heritage.luxury-flooring.co.uk/contact Please provide: - Your name and installation address. - The flooring design and format. - Your certificate reference and available purchase evidence. - A description and photographs of the issue. We will explain any further information or inspection needed to assess the claim. Before arranging work that you expect us to pay for, contact us to discuss it. Take reasonable steps to prevent further damage and keep relevant evidence where practical. 8. What happens if a claim is accepted For an accepted claim for wear-through covered by this warranty, we will supply replacement flooring for the affected area, including delivery, without charge. Where the original design is unavailable, a reasonably comparable alternative will be offered. This additional warranty covers replacement flooring and delivery only. It does not cover inspection, removal, disposal, refitting, labour or any other associated costs. This limitation does not affect your statutory rights. Any assessment and remedy under this additional warranty is separate from your statutory rights. 9. Your statutory rights You have statutory rights in relation to the goods. This warranty is additional to those rights and does not affect them. Version: 2026-10-28.1 | Effective date: 28 October 2026